Business automation and artificial intelligence
We connect CRM, ERP, spreadsheets, and APIs with n8n orchestration, agents that execute real actions, and WhatsApp through Meta's official routes.
AI agents applied to real-world use cases
We are experts in AI agents connected to your systems: not decorative chats, but workflows that write to CRM, create tickets, and respect your business policies.
First-line support with a knowledge base
A common pattern in SaaS and operations: the agent queries internal documentation (RAG), resolves repetitive questions with sources, and escalates to a ticket in Zendesk, Freshdesk, or similar when human intervention is needed.
Incoming WhatsApp classified into CRM
As in B2C sales teams: messages are normalized, data is extracted with AI, and the lead is created or updated in HubSpot, Pipedrive, or Salesforce without copy-pasting between windows.
Operational reporting without endless spreadsheets
Widely used in retail and logistics: aggregations from ERP, POS, or SQL database, formatting, and scheduled delivery to Slack, email, or BI — fewer manual errors and more weekly consistency.
WhatsApp Business Platform (Cloud API) implementation as Tech Provider
At Genbia we implement the WhatsApp Business Platform (Cloud API) and the rest of Meta's enterprise integrations your project requires. That means approved templates, verified business identity where applicable, and messaging aligned with platform policies — far from hacks or unofficial APIs that often end in blocks and loss of the phone number.
- Technical onboarding of WABA, numbers, and permissions according to the model you use with Meta.
- Templates, quality sessions, and links with CRM, n8n, or your own backends.
- Your agents and automated flows operate on Meta-supported routes: less friction with reviews and lower risk of cuts due to non-compliance than with unauthorized bulk sends.
WhatsApp is a Meta brand. Commercial and usage policies still apply: an official implementation does not by itself eliminate all causes of restriction (e.g. spam or prohibited content), but it is the right foundation for stable operations.
Workflows we design and operate in n8n
We are n8n experts for businesses: from native nodes to code, sub-workflows, queues, and observability. The diagrams below are representative of patterns we implement in real projects; each client keeps their own instance and credentials.
Webhook → CRM and alerts
Typical production pattern: secure HTTP input, data normalization, rule-based branching, and write to commercial system plus team notification.
WebhookSetIFHubSpotSlackScheduled report from database
Recurring automation: aggregated SQL read, formatting, and delivery by email or upload to Drive — ideal for reporting without maintaining loose scripts.
SchedulePostgresCodeGmailAI on payloads with guardrails
Orchestration with model + tools: ticket classification, field extraction, and HTTP call to your internal API before persisting to database.
WebhookAI AgentHTTP RequestPostgres
n8n is a trademark of n8n GmbH. Genbia is not officially affiliated with n8n; we offer implementation, maintenance, and best practices on the platform.
Genbia centralizes what used to be spread across three separate pages: end-to-end business automation, deep n8n expertise in production, and AI agents with guardrails. We implement WhatsApp Business Platform (Cloud API) and the rest of Meta's business messaging ecosystem when your project needs it — so your automated conversations and agents don't depend on opaque integrations that often expose you to blocks.
Less manual work between systems
Process diagnosis, integrations, and observability: you know what ran, when, and with what outcome.
Experts in n8n and useful agents
Complex workflows, sub-workflows, and well-modeled errors; AI that writes to your tools, not just loose text replies.
WhatsApp and Meta through the official door
Cloud API, templates, and policies aligned with Meta: lower operational risk than unsupported patches.
What's included
- Process mapping and quick wins
- CRM, ERP, spreadsheet, and API integration
- n8n workflow design and operation (cloud or self-hosted)
- Docker / Kubernetes deployment for n8n when applicable
- Agents with RAG, tools, and human-in-the-loop
- WhatsApp Business Platform: WABA, templates, webhooks to n8n or your backend
- Alerts, retries, monitoring, and documentation for your team
- Training and knowledge transfer
Estimated investment — automation & AI
n8n workflows, AI agents, WhatsApp Business Platform, and observability are quoted by integrations, volume, and automation depth.
Basic
$600 – $1,200 USD
Few integrations and essential workflows
Advanced
$1,200 – $2,400 USD
More flows, AI agents, and WhatsApp automation
What affects cost
- Number of workflows, connected systems, and data to sync
- AI agents, RAG, classification, and automated responses
- Meta WhatsApp (Cloud API), templates, routing, and compliance
- Monitoring, retries, alerts, and human handoff
Ranges are indicative. Final cost is defined after reviewing scope, timeline, and technical complexity.
Frequently asked questions
Which processes should we automate first?
Sales (lead capture and qualification), repetitive support, billing / reconciliations, and internal reporting usually pay back in the first 4–8 weeks.
Do I need to change my entire tech stack?
No. We integrate with what you already use and prioritize impact without forced migrations.
Is n8n suitable for mid-size and large companies?
Yes, when you need advanced logic, self-hosting, or integrations outside the standard catalog of generic zapier-like tools.
Can you migrate my automations from Zapier/Make?
We evaluate current flows and migrate by impact and risk priority.
Do AI agents replace my team?
No. They automate the repetitive work and route complex cases with context ready for a person.
Which AI models do you use?
We choose based on cost, latency, and privacy: OpenAI, Anthropic, or local models depending on the case.
Why implement WhatsApp with official Cloud API and a Tech Provider?
Because you follow platform rules, message quality, and limits contemplated by Meta. That greatly reduces risk compared to bulk sends or unsupported integrations that can end in number or business restrictions.