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Privacy Policy

Last updated: June 19, 2026

At GENBIA we value the privacy of those who visit Genbia.com, contact us, or use our automation, messaging, and software engineering services. This policy describes what data we process, for what purposes, with whom we share it, and how you can exercise your rights, including requesting deletion.

1. Information we collect

We may collect, depending on context:

  • Contact data: name, email address, phone number, messages sent via forms or email.
  • Business information: company name, job title, industry, Meta Business Manager identifiers, WhatsApp Business Account (WABA), Facebook pages, or Instagram profiles linked to the project.
  • Technical data: access tokens, application identifiers, webhook configurations, automation logs, delivery metrics, and errors.
  • Site usage data: IP address, browser type, pages visited, and aggregated analytics events.
  • Conversation content or events processed in integrations, only to the extent necessary to operate the service contracted by the client.

2. How we use information

  • Respond to inquiries and manage commercial relationships.
  • Configure, operate, and support automated workflows on WhatsApp, Facebook, Instagram, and other agreed platforms.
  • Implement integrations with Meta APIs, n8n, CRM, ERP, and client tools.
  • Develop and maintain contracted software, websites, and applications.
  • Improve security, service quality, and compliance with Meta policies and applicable laws.
  • Send operational communications or, with consent, relevant information about the service.

3. Role as implementation provider (Tech Provider)

When we act as an implementation provider or Tech Provider for a client, we process Platform Data and related data solely on behalf of the client and according to their instructions, for the purpose agreed in the project. We maintain data separation between clients and do not use that data for our own purposes other than the contracted service.

The client is responsible for informing their end users and obtaining the authorizations required by Meta and applicable law.

When the client uses our hosted WhatsApp CRM, messages, contacts, and account configuration data are processed in our systems on behalf of the client, with logical separation per client account.

4. Opt-in, opt-out, and messaging

In messaging projects, the client must obtain legally valid consent or opt-in before initiating commercial or automated conversations, and provide a clear and accessible opt-out mechanism.

GENBIA configures technical workflows that respect messaging windows, approved templates, and categories permitted by Meta. Upon block or unsubscribe requests, we deactivate the corresponding processing in our systems to the extent of our control.

5. Data sharing

We do not sell personal data. We may share information only when necessary:

  • With Meta Platforms, Inc. and associated products, to activate and operate APIs authorized by the client.
  • With infrastructure, hosting, analytics, or automation tool providers under confidentiality and limited processing agreements.
  • With the project owner client, when we process data on their behalf.
  • When required by law or a competent authority.

6. Security

  • Restricted access to tokens and credentials based on operational need.
  • Encrypted communications (HTTPS/TLS) on services under our deployment.
  • Environment and workflow segmentation per client when the project requires it.
  • Monitoring of quality and responsible use of messaging APIs.

7. Retention and deletion

We retain data for as long as necessary to fulfill the contract, legal obligations, or resolve disputes. When no longer needed, we delete or anonymize it according to our internal practices.

You may request access, rectification, or deletion as described on the data deletion page: https://genbia.com/data-deletion.

8. Data subject rights

Under applicable legislation (including Chilean personal data protection regulations), you may request access, rectification, cancellation, objection, or other measures regarding your data.

To exercise these rights, write to [email protected]. We will respond within reasonable timeframes in accordance with the law.

9. Cookies and analytics

Genbia.com uses cookies and similar technologies for site functionality and aggregated analytics (Google Analytics 4, measurement ID G-3NWX3221RK). When browsing, you may see an informational notice about cookies; closing it only records that you have read it and it will not be shown again.

You can limit or block cookies from your browser settings. For more detail, see our cookie policy at https://genbia.com/cookie-policy.

10. Changes to this policy

We may update this policy by publishing the current version at this URL. Relevant changes will be communicated through the site or official channels when appropriate.

Privacy and compliance contact: [email protected]. Site: Genbia.com.